Chatbots
Answer. Understand.
Relieve.
OIT's AI chatbots answer inquiries, access corporate knowledge, and automate recurring communications—all in compliance with the GDPR and integrated into your existing systems.
Challenge
Lots of inquiries. The same questions. A lot of work.
Support teams spend a lot of time dealing with recurring issues. Information is scattered, responses take too long, and requests go unanswered outside of business hours.
- Frequently Asked Questions
- Significant manual support effort
- Long response times
- Knowledge spread across various systems
- Unavailability Outside of Service Hours
Solution
A chatbot that understands your business.
OIT develops AI chatbots that can access your company’s knowledge, documents, and systems. They answer questions, support processes, and route complex issues to the appropriate employees.
Don't just respond. Understand and take action.
Advantages
Faster service. Less hassle.
- Instant Answers
- Available 24/7
- Reducing the Workload on Support Teams
- Access to Internal Company Knowledge
- Integration of Existing Systems
- GDPR-compliant implementation
- Flexibly scalable
From your knowledge to a smart assistant. Amelie.
Amelie is more than just a chatbot. It understands your business, communicates via text, voice, or video, and integrates with your processes and systems. It is fully customizable and secure on the OIT infrastructure.
Communicate Naturally
With Amelie, you can write or speak—via text, voice, or video. If you wish, you can use a personalized voice and video avatar.
Customizable
Her appearance, voice, language, knowledge, and behavior can be customized to fit your company. This makes Amelie a digital brand ambassador.
Seamlessly integrated
Amelie integrates with CRM, ERP, Slack, Mattermost, and other systems. This allows her not only to respond, but also to retrieve information and initiate processes.
Sure. In Germany.
Operated on OIT's own infrastructure in Germany, in compliance with the GDPR and under OIT's control.
One chatbot. Many uses.
Customer Service
Answers recurring customer questions quickly and reliably. This reduces the workload on service teams and shortens response times.
E-commerce
Helps every customer with products, orders, and purchasing decisions. The chatbot guides customers through the purchasing process and answers questions right in the store.
Schedule Management
Automatically accepts requests and coordinates appointments. Availability can be checked, and suitable appointment times can be suggested directly.
Knowledge Assistant
Makes information from documents, systems, and knowledge sources quickly accessible. Employees immediately receive the information they need.
Noticeable Changes
Immediately
Shorter response times.
Inquiries are processed immediately—regardless of the time of day or our workload.
Scalable
More inquiries without any extra effort.
The system can process many requests simultaneously, even as usage increases.
Discharge
Less routine in support.
Frequently asked questions are answered automatically.
German 
English 