Self-service customer portal
01 Challenge
When every task requires a ticket.
OIT customers run business-critical systems—ERP, inventory management, and specialized healthcare applications—on managed virtual machines.
Until now, every reboot, every check of the utilization, and every console access required going through Support. That takes time on both sides.
Dependence
Routine tasks require support.
Waiting time
Emergency procedures are sometimes necessary even outside of business hours.
Effort
Routine tasks tie up resources on both sides.
220
Proxmox nodes in 20 clusters
1.900+
VMs & Containers at a Glance
24/7
Console & Power Promotions
0
Tickets for Standard Tasks
02 Concept/Implementation
Support is becoming self-service.
Based on the company's in-house monitoring platform, OIT.One Status, a customer portal was developed that shows each customer exactly which VMs they have—with real-time data and tiered access rights for each machine.
Live Dashboard
CPU, RAM, network, and backup status at a glance.
Quick Search
Find machines right away.
Power Promotions
Start, shut down, and restart—all with a single click.
Snapshots
Can be controlled individually for each VM and user.
Browser Console
Direct noVNC access without a VPN and without installing a client.
Secure Access
2FA or passwordless Magic Link for maximum security.
03 Transparency
One system. Two perspectives.
The customer gains visibility into their own environment. The OIT Cockpit simultaneously aggregates utilization data across all servers and clusters—identifying bottlenecks before they become a problem.
04 Result
More control. Less effort.
The customer portal provides transparency into a customer’s own IT environment at all times and allows standard tasks to be performed without opening a ticket. At the same time, OIT centrally monitors the status and utilization of the systems and identifies bottlenecks early on.
24/7
Access to one's own environment.
Fewer tickets
Through direct self-service features.
Full Transparency
About status and utilization.
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